KARACHI: K-Electric has implemented a state-of-the-art GIS (Geographic Information System) based complaints management system to further enhance consumers’ experience.
Currently in the pilot phase, the new system is capable of resolving consumer complaints much faster during power outages. The project marks another milestone achievement for K-Electric as it continuously strives to improve efficiency and customer experience.
“Integration of latest technology in power distribution helps improve efficiency to meet the ever growing consumer expectations. We are hopeful that the pilot project will deliver the desired results – helping us to integrate its learning to the next phase,” said KE spokesman.
K-Electric has implemented several leading IT based services like ‘Genesys’ – one of the leading customer experience platforms in the world – Centralised handling of complaints via web, social media and 29 IBCs, complaints registration and closure alerts as well as bill payment via mobile platforms.
